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Terms & Conditions

By placing an order, you are forming a legally binding contract with Inkprint.in, for products and services, and you agree to be bound by the following Terms and Conditions.

Inkprint.in reserves the right to update our Terms and Conditions without notice.

 

Payment

The fees for Inkprint.in products and services, which include the cost of processing, printing, shipping and/or mailing, and any other charges applicable, are due and payable together with the submission of an order. Inkprint.in requires pre-payment on all orders with the exception of certain customers pre-approved for Credit Terms. All mailing services and postage related fees must be prepaid. Please note that no orders will be mailed until an approved and signed mailing services invoice is returned from the customer authorizing payment. Any amount due to Inkprint.in, which is not paid, may result in non-delivery of the order, and interest charges as 2% per month on late payments. Customers are responsible for all related collection costs, legal fees and interest. All returned checks will be charged a fee of INR 500. (Cheque option is valid for Indian clients only).

Color Reproduction & Quality 

Inkprint.in will meet print industry standards regarding color and quality. The accuracy of each color reproduction is guaranteed to be within a minimum of 90% of the proof approved. Inkprint.in accepts no responsibility whatsoever for color variations between submitted images and the actual artwork or product they represent because of the limitations in printing. Inkprint.in cannot guarantee color matching unless a hard proof is ordered. 

Clients must provide print ready files suited to the offset printing process. Inkprint.in is not liable for pixelation & blurriness due to low resolution images provided by the client. Clients are 100% responsible for all text and layouts. Furthermore, Inkprint.in is not responsible for errors and omissions in artwork, either supplied by the client or edited by Inkprint.in, once approved by the client.

Clients must provide all full color printing images in CMYK format. Inkprint.in is not responsible for the color shift that occurs in conversions from RGB & Pantone to CMYK color modes. Orders requiring spot colors must be created using PMS colors.

Over-runs and Under-runs Inkprint.in follows the industry standard of +/- 10% regarding over-runs and under-runs. Overruns or under-runs not to exceed 10% of the amount ordered shall constitute an acceptable delivery. If you receive more prints than you ordered, these are complimentary extras that are sent to you "no charge." Any deficiency shall be credited to your account proportionately. If a required "no less than" quantity is needed, this must be stated when order is placed.

Inkprint.in will contact the client (by e-mail or by phone) when errors are detected in supplied files. The client will be alerted to the issue and given the following choices: 

1. Resubmit a corrected file. 
2. Request an estimate for Inkprint.in to correct your files. This action will require additional payment before your order will proceed.

Soft & Hard Proofs 

A soft proof is sent to the client's email address in PDF format. The soft proof will be completed within one business day once the print ready files have been uploaded to the order. The client can view it on screen or download and print. The soft proof represents only the design layout, text accuracy, image proportion and placement; it is not meant for reviewing color accuracy or density. Inkprint.in cannot guarantee color quality unless a hard proof is ordered.

A hard proof is a full color, one-sided and untrimmed inkjet proof calibrated to our presses and printed on standard semi-gloss proofing paper. Hard proofs are meant to proof color ONLY. We do not run "press proofs" as they are too costly and wasteful to be justified. If you need to see printing on an actual paper stock, we recommend that you order samples.

Hard proofs will be mailed overnight to the account address

Unless otherwise stated in the order notes, within one business day of receiving print ready files to the order. Hard proofs must be returned to Inkprint.in to initiate order turnaround. If your order is color critical, Inkprint.in strongly suggests you purchase a hard proof.

When a proof is ready, the client will be notified by e-mail.
Any changes to orders must be in writing. Inkprint.in will not proceed with verbal corrections or approvals.

Turnaround Time 

The turnaround time selected by the client begins with online proof approval of our soft proofs or when approved hard proofs are returned to our location. If your job or proof is approved by 5:00 P.M., printing turnaround time begins that business day. For instance, an order placed with a three day turnaround approved by 5:00 P.M. Wednesday would be completed and shipped after 4:00 P.M. Monday. Please make a note that Inkprint.in's offices are closed on Saturdays, Sundays, and Holidays. Your selected turnaround time does not include shipping and should be taken into consideration when choosing your method of shipping. 

Printing turnaround for approved orders is guaranteed. If your deadline is not met, our policy is to refund any rush charges or upgrade a future order to include rush services. Only orders with written instructions regarding a specific ship date will be considered for a full refund. The date requested, however, must be achievable with the selected print turnaround.

Mailing Services 

Mailing list(s), while in Inkprint.in's control, is/are the sole property of the client and shall be used only with the client's instructions. Once the piece is delivered to the Shipping companies, Inkprint.in's responsibility ends. Inkprint.in is only responsible for the preparation and delivery of mailing pieces. In no case is Inkprint.in liable for loss of business, incidental or consequential damages, or costs in excess of billing for services related to the specific job.

Shipping & Handling 

Delays or damages during shipping are the sole responsibility of the carrier providing shipping services. Inkprint.in is not responsible for delays or damages caused during shipping.

Shipping In India 

We offer Surface & Air shipping to all major cities of India & to Metro cities delivery time will be lesser than rest of India depending upon shipping companies' connectivity. If your jobs are time critical then you must buy Air shipping options. For saving our customers from shipping errors we use only quality shipping companies for deliveries.

International Shippings

We support Cargo Shipping Services by Air and by Ships both (sea mode). 



Cancellation of Orders 

Cancelled orders require compensation for incurred costs and related obligations:

  • If no work has been done, a full refund or credit will be issued.
  • If a soft proof is completed there will a charge of INR 500.
  • If a hard proof has been completed, the client is responsible for the cost of the proof (hard proof costs vary based on job description).
  • Once an order has been "APPROVED" and has entered the production cycle, refunds are no longer possible.
  • If order is not completed within 30 days of being placed due to client's delay, it will be cancelled by Inkprint.in and charged according to the terms above.
  • Although Inkprint.in does archive files for re-orders, please retain a back-up copy of your Artworks. Inkprint.in DOES NOT guarantee that all submitted files will be saved.


Claims 

All claims regarding printed jobs must be submitted in writing for evaluation within 5 days of receiving your product. Any claims submitted after this deadline will not be accepted. If incase order is being returned, complete material without fail has to be returned for help us proceeding.

Indemnification 

You agree to indemnify and hold Inkprint.in and its parent companies, subsidiaries, affiliates, officers, directors and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Site, violation of these Terms and Conditions, or other infringement by you, or any other user of your member name, of any intellectual property or other right of any person or entity. The Inkprint.in Guarantee of Satisfaction

Inkprint.in stands behind the quality of its products and services. 

If you are not 100% satisfied with your purchase from us, simply contact Customer Support within 5 days from the date you receive it (or the date it was scheduled to arrive) and we will refund the full price of the product(s) in question, excluding shipping and processing costs.

Indeed, Inkprint.in takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control and are not covered by the guarantee. Please note that we cannot be responsible for:

Spelling, punctuation or grammatical errors made by the customer. Inferior quality or low-resolution of uploaded images. Design errors by the customer in the artwork creation process. Errors in user-selected options such as choice of finish, quantity or product type. Damage to the products arising after delivery to the customer. 

Please cross check your soft proofs or hard copy proofs carefully and correct any mistakes prior to confirming your order.